Contact

We’re Here to Help

Have a question about your order, a diamond you purchased, or creating a custom piece of jewelry? The Love Carats team is here to assist you.

Whether you purchased from LoveCarats.com or during one of our live shows, our team will be happy to guide you through the next steps.

Customer Care

Email:
info@lovecarats.com

When contacting us about an existing order, please include your order number so our team can assist you as quickly as possible.

Custom Jewelry & Ring Settings

Purchased a loose diamond and want to turn it into a beautiful piece of jewelry?

Our team can assist with engagement rings, earrings, necklaces, bracelets, and other custom jewelry designs.

Email us with your order number and inspiration or details about the design you would like to create. Our concierge team will review your request and assist you with design options and pricing.

Ring Resizing & Service

If you need assistance with a ring resize or another service request, email us at info@lovecarats.com with your order number and details about the service you need.

Our team will review your request and provide the available options and next steps.

Order Questions

For questions regarding an order, please include:

• Your full name
• Order number
• Email address used for the purchase
• A brief description of your question or request

For issues concerning an item you received, please include clear photos or videos when applicable.

Contact Form

Please complete the form below with your information and message. A member of the Love Carats team will review your request and assist you as soon as possible.

We look forward to assisting you.